Korosh Ghazi; Mahshid Foroghan; MohammadAli Hosseini; Samaneh Hosseinzadeh; Mandana Asgari
Volume 20, Issue 3 , September and October 2013, , Pages 320-330
Abstract
Objective: In The last two decades, nursing homes for elderly have expanded tremendously. Client satisfaction is one of the most important indicators of service quality delivered by institutes and organizations. This study was carried out to measure client satisfaction in the private nursing homes of ...
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Objective: In The last two decades, nursing homes for elderly have expanded tremendously. Client satisfaction is one of the most important indicators of service quality delivered by institutes and organizations. This study was carried out to measure client satisfaction in the private nursing homes of Golestan, Mazandaran, Semnan and Northern Khorasan Provinces in 2012.
Methods: In this cross-sectional study, 89 participants from all 14 nursing homes located in the pre-mentioned provinces who met the inclusion criteria including age 60 years or older, ability to communicate, Abbreviated Mental Test scores of 6 or higher, and at least 6 months stay duration were recruited by the method of census and interviewed. Data was gathered using the questionnaire of Assessing Elderly Residents' Satisfaction of the Delivered Services in Nursing Homes. In order to analyze data, statistical parametric t-test, ANOVA, Mann-Whitney, Kruskal-Wallis test, Spearman correlation coefficient and SPSS software (version 17), were used.
Results: Mean scores showed that satisfaction with the physical care (3.55) and physical environment (3.77) were higher than of satisfaction with psychological care (3.00) and social care (3.26). The mean score of overall satisfaction with the services was 3.40 and indicative of satisfaction in the levels of moderate to good. There was a significant relation between mean scores of satisfaction and the way which clients had been admitted to nursing homes (p
MohammadAli Hosseini; MAhshid Foroughan; Vina Ajami Ghaleh-Rashidi
Volume 19, Issue 3 , September and October 2012, , Pages 296-303
Abstract
Background: Patients, regardless of their age, sex, race, and other differences, have a right to knowledge, choice, respect, confidentiality, territoriality, and efficient care and treatment in health care settings. Rehabilitation experts, like other health care providers, should be knowledgeable and ...
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Background: Patients, regardless of their age, sex, race, and other differences, have a right to knowledge, choice, respect, confidentiality, territoriality, and efficient care and treatment in health care settings. Rehabilitation experts, like other health care providers, should be knowledgeable and observant of these rights. This study was designed to determine the relationship between experts’ knowledge of patients’ rights and their level of observance of these rights. Materials and Methods: In this cross-sectional, descriptive and analytical study, all experts working in rehabilitation and welfare centers in the city of Tehran with at least 6 months work experience were included by census method. Sixty-two experts were examined by a questionnaire with confirmed validity and reliability, consisting of 2 subscales measuring knowledge and observance of the participants on patients’ rights. Results: Of all the participants, 79% were female and 77.4% had bachelor’s degrees. The mean age was 35.9 (SD=8) years. Knowledge on patients’ rights was at the very good level in 59.7%, at the good level in 35.55%, and at the moderate level in 5.3%. Observance of patients’ rights was at the weak level in 13.6%, at the moderate level in 79%, and at the good level in 8.5%. Mean level of observance had significant relationships with sex (p